Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer dissatisfaction.

Walgreens’ plan to combat increasing theft by locking products up at their stores has hurt sales, the company’s CEO said in a recent earnings call.

In an earnings call, executive Tim Wentworth conceded that locking products up might not be the best move for boosting sales.

Many consumers are using the news as an opportunity to air out their grievances about their Walgreens shopping experiences.

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